Guest Services Leader - Elevating Hospitality & Experience

Hilton; Charleston (SC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP program

Paid parental leave

Caregiving support

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Charleston, SC is seeking a Guest Services Manager to lead day-to-day guest services, ensuring a seamless and memorable stay for every guest. You will supervise bell, luggage, valet, and related services and work to continually improve guest satisfaction.

Join a global leader in hospitality with a focus on integrity, leadership, and teamwork. Hilton offers an award-winning culture and comprehensive benefits for team members across locations.

Qualifications

• A passion for spreading the light and warmth of Hospitality, acting with Integrity and leadership.
• Teamwork, ownership, and urgency to deliver exceptional guest experiences.

Responsibilities

• Oversee guest services operations: manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Charleston, SC is seeking a Guest Services Manager to lead day-to-day guest services, ensuring a seamless and memorable stay for every guest. You will supervise bell, luggage, valet, and related services and work to continually improve guest satisfaction.

Join a global leader in hospitality with a focus on integrity, leadership, and teamwork. Hilton offers an award-winning culture and comprehensive benefits for team members across locations.