Guest Experience Supervisor

Travel + Leisure Co.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and coach a team to deliver exceptional hospitality. You’ll manage front- and back-of-house tasks, ensure smooth check-in/out processes, and monitor reports to optimize service quality.

You will foster a proactive team culture, improve guest satisfaction, and develop staff through hands-on training and mentoring while maintaining strong guest and owner relations across our hospitality properties.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Excellent verbal and written communication skills.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Working knowledge of property management systems.

Responsibilities

• Lead the daily operation of guest service shifts, planning front- and back-of-house guest service operations.
• Ensure proper guest check-in/check-out procedures and analyze reports.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments to satisfy guest, associate, and financial needs.
• Provide hands-on training and coaching for customer service approaches.
• Support standards that exceed guest expectations and communicate reservation flag information.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Driver's license

Staff coaching

Tools

Property Management Systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and coach a team to deliver exceptional hospitality. You’ll manage front- and back-of-house tasks, ensure smooth check-in/out processes, and monitor reports to optimize service quality.

You will foster a proactive team culture, improve guest satisfaction, and develop staff through hands-on training and mentoring while maintaining strong guest and owner relations across our hospitality properties.