Guest Services Manager

Hyatt Taleo; Stowe (VT); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits – after 30 days

Winter- Ski Pass to Stowe Mountain Res

Summer- Golf Membership to Stowe CtyCl

Complimentary and discounted stays at

Onsite Fitness Membership

Employee discounts at the Spa & R

401(k) Matching

And much more!

Job summary

Spruce Peak at Stowe Resort is seeking a Guest Services Manager to lead the day-to-day operations of the Front Drive and its parking, door, and bell teams, delivering the highest levels of guest service. You will oversee the bell/valet and ski valet operations, and support public, departmental, and employee relations to enhance the guest experience.

The role requires knowledge of hotel services, local events and venues, and transportation options, with a focus on creating memorable guest

Qualifications

• Hospitality or guest service background required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required.
• Proven guest service record and strong managerial skills.

Responsibilities

• Oversee day-to-day operation of the Front Drive for the Lodge at Spruce Peak.
• Maintain efficient operation of bell/valet, ski valet, and guest services.
• Support public, departmental and employee relations.
• Ensure knowledge of hotel services, local events, and transportation options.

Skills

Hospitality/Guest service

Supervisory experience

Team leadership

Health and safety

Driving knowledge

Customer relations

Education

Hospitality Management Degree

Job description

Guest Services Manager | STO000973

Description

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

The Guest Services Manager is responsible for the day-to-day operation of the Front Drive for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of parking, door, and bell teams. The Guest Services Manager is responsible for maintaining the efficient operation of the bell/valet, ski valet, and guest services department. The individual should be instrumental in supporting good public, departmental, and employee relations. This highly visible role gives one the opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

The Perks (vary by hours committed)

• Paid Time Off
• Heath Benefits – after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Range: $68,000 – $72,000 per year.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Proven commitment to health and safety.
• Results oriented with ability to be flexible and work under pressure.
• Knowledgeable about driving both Automatic and Manual transmissions.

Primary Location

: US-Vermont-Stowe

Organization

: Spruce Peak

Pay Basis

: Yearly US Dollar (USD)

Job Level

: Entry Level Manager | Full-time

Job

: Guest Services