Guest Services Manager

Hyatt Hotels Corporation; Idaho; On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Health Benefits - after 30 days!

Winter- Ski Pass to Stowe Mountain Resort

Summer- Golf Membership to Stowe Country Club

Complimentary and discounted stays at Hyatt Hotels worldwide

Onsite Fitness Membership

Employee discounts at the Spa & Restaurant Outlets

Job summary

A leading hotel chain is seeking a Guest Services Manager to oversee day-to-day operations at the Lodge at Spruce Peak. This role involves ensuring the highest levels of guest service while managing the bell/valet and guest services departments. Candidates should have a hospitality background, managerial skills, and at least 2 years of supervisory experience. Benefits include health coverage, ski passes, and opportunities for professional growth in a beautiful mountain setting.

Qualifications

• Hospitality or guest service background is required.
• Minimum 2 years supervisory or management background required.
• Proven commitment to health and safety.

Responsibilities

• Ensure highest levels of guest service at the Lodge.
• Maintain efficient operation of bell/valet and guest services.
• Support good public and employee relations.

Skills

Managerial skills

Strong guest service record

Team leadership abilities

Flexibility and adaptability

Education

Hospitality Management Degree or Diploma

Job description

Close Inclusive Collection Job Postings Notification

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

The Guest Services Manager is responsible for the day-to-day operation of the Front Drive for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of parking, door, and bell teams. The Guest Services Manager is responsible for maintaining the efficient operation of the bell/valet, ski valet, and guest services department. The individual should be instrumental in supporting good public, departmental, and employee relations. This highly visible role gives one the opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Perks

• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Range: $68,000 - $72,000 per year.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Proven commitment to health and safety.
• Results oriented with ability to be flexible and work under pressure.
• Knowledgeable about driving both Automatic and Manual transmissions.

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.