Assistant Owner Relations Manager

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 30 days

Ski pass to Stowe Mountain Resort

Golf membership to Stowe Country Club

Discounts at Hyatt Hotels worldwide

Onsite fitness membership

Employee discounts at Spa & Restaurant

Job summary

The Lodge at Spruce Peak is seeking an Assistant Owner Relations Manager to support day-to-day operations in Property Management, serving as a liaison between homeowners and resort operations to ensure exceptional owner satisfaction and operational efficiency.

You will lead the Pre-Arrival Specialist team, coordinate owner arrivals, and help maintain service standards while supporting leadership in achieving departmental goals and driving rental program growth.

Qualifications

• High school diploma; 2–3 years of prior hotel or hospitality experience.
• Experience in high-volume establishments with strong customer service.
• Excellent communication and organizational skills; detail-oriented.
• Technical proficiency with basic computer applications.
• Ability to adapt to changing guest and business needs.

Responsibilities

• Oversee the Owner Relations program and amenity program administration.
• Maintain Owner records and accounting in HOST.
• Optimize revenue distribution by coordinating with reservations.
• Manage Pre-Arrival Specialist team; ensure service excellence.
• Support leadership and develop statistical data to improve financial performance.
• Promote rental program to owners and prospective clients.

Skills

Excellent communication

Multi-tasking

Organizational skills

Customer service

Conflict resolution

Stress management

Hospitality knowledge

Education

High school diploma

Job description

Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It's fitting that we are located at the pinnacle of Vermont!

We are looking for an Assistant Owner Relations Manager to join our team!

The Assistant Owner Relations Manager supports the Assistant Director of Property Management and the Director of Residential services in the day-to-day operations of the Property Management department at The Lodge at Spruce Peak. This role serves as a liaison between homeowners and resort operations to help ensure exceptional owner satisfaction, operational efficiency, and the continued growth and success of the homeowner program.

The Assistant Owner Relations Manager provides leadership and direct oversight of the Pre-Arrival Specialist team, ensuring outstanding service, accurate communication, and seamless coordination of owner arrivals. This position also provides friendly, efficient assistance and information to homeowners, guests, visitors, and fellow employees while supporting departmental initiatives, maintaining service standards, and assisting leadership in achieving departmental goals.

ESSENTIAL FUNCTIONS:

• Assists in overseeing the administration and management of the Owner Relations program and amenity program.
• Has the ability to maintain Owner records and accounting in HOST.
• Optimizes the revenue distribution by working with reservations, monitoring individual unit revenue production.
• Assist with the Operation and Maintenance of the Owner Portal.
• Performs Unit Maintenance/Asset preservation checks weekly and monthly.
• Ensures a consistent, seamless luxurious Owner's arrival and departure experience.
• Works with the Front of the House Manager and/or Heart of the House Manager to ensure all policies and procedures regarding each Owner are being followed correctly.
• Supports the Director and Assistant Director of Property Management in their role by assisting in administrative tasks, billings, managing pre arrival team members, etc.
• Develops and maintains statistical data that positively affects the financial performance.
• Assists the Director and Assistant Director of Property Management in the promotion and performance of The Lodge at Spruce Peak rental program to prospective owners and current owners of rental property within Stowe.

The Perks (vary by hours committed):

• Paid Time Off
• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you'll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Range: $27.00 - $29.00 per hour.

Qualifications

• High school diploma and 2-3 years of prior hotel or hospitality experience or the equivalent combination of education and experience.
• Experience in high volume establishments.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Management experience preferred.
• Strong attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Understanding of Rooms Division Departments.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest and business needs.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.