Guest Services Manager

Auberge Collection; Kennebunk (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Auberge Collection is seeking a front office leader for the White Barn Inn in Kennebunk, Maine. Ideal candidates have a minimum of two years of experience in luxury hotel environments and a genuine passion for exceptional guest service.

Your role will involve overseeing team operations, mentoring staff, and ensuring a high level of guest satisfaction. You'll need strong communication skills and the ability to work with various computer systems. Join a team dedicated to providing unforgettable experiences!

Qualifications

• Minimum of two years of prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and provide clear directions.
• Passion for exceptional service in a luxury environment.

Responsibilities

• Oversee and mentor front office team members through the guest journey.
• Align with Housekeeping Manager to maximize hotel operations.
• Execute personalized communications and train team members.

Skills

Effective communication

Guest service delivery

Multi-computer systems aptitude

Job description

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90‑minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28‑room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one‑of‑a‑kind houseboat provide coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award‑winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property‑wide redesign led by New York‑based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

• Will oversee, mentor, and lead front office team members through all aspects of the guest journey from pre‑arrival to check‑out and follow‑up.
• Align with the Housekeeping Manager and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

• Minimum of two‑year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.