Wellness Coordinator

White Barn Inn, Auberge Collection; Kennebunk (ME); On-site; USD 38,000 - 52,000; Full time

Job summary

White Barn Inn, Auberge Collection in Kennebunk, Maine, seeks a Wellness Coordinator to elevate the spa and retail experience for guests. You’ll schedule treatments, greet visitors, assist with merchandising, and help keep spa areas pristine between appointments.

Ideal candidates have prior customer service experience in luxury hospitality or spa settings, excellent communication skills, and the ability to work well with a high‑end team in a fast paced environment.

Qualifications

• Experience in hospitality, spa, or retail customer service.
• Ability to work in a fast‑paced team environment.
• Excellent communication skills.
• Luxury hospitality experience preferred.

Responsibilities

• Maintain the spa area and common areas spotless between appointments.
• Know the treatments and provide recommendations and upsell.
• Process spa reservations, billing, and greet guests on arrival and departure.
• Support retail through guest assistance, product displays, and merchandising.
• Handle guest complaints promptly and communicate with management.
• Use good judgement, discretion and diplomacy in duties.
• Keep spa linens and garments clean and well‑maintained.
• Participate in programs, meetings, and training.

Skills

Customer service

Job description

Company Description

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Company Description

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

For more information: auberge.com/whitebarninn

Follow White Barn Inn on Facebook and Instagram @WhiteBarnAuberge

Job Description

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on Spa areas.

• Maintain the Spa area in a spotless condition and maintain the common areas of the spa in between appointments.


• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.


• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.


• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.


• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.


• Use good judgement and maintain discretion and diplomacy while performing job duties.


• Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards


• Participate in all designated programs, meetings, and training.

Qualifications

• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.


• Ability to work in a fast-paced environment with an outgoing team.


• Possess excellent communication style and skills.


• Prior customer service experience/luxury hospitality experience preferred


• Combination of education and work experience

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

WBI Operations LLC is a Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.