Front Desk Agent

Auberge Collection; Kennebunk (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Auberge Collection located in Kennebunk, Maine, is seeking a Front Desk Agent to be the first point of contact for our guests. In this role, you'll create a welcoming atmosphere and ensure a smooth check-in/check-out process.

The ideal candidate will have strong interpersonal and communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A positive attitude and dedication to guest satisfaction are essential to succeed in this role.

Qualifications

• 1 year of experience in a similar role preferred.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.
• Must hold and maintain a valid driver’s license.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in/check-out.
• Handle room reservations and assign rooms as needed.
• Provide excellent customer service and address inquiries promptly.
• Process payments and verify payment information accurately.
• Relay messages between guests and hotel departments.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Job description

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boast coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

• 1 year of experience in a similar role preferred
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills
• Must hold and maintain a valid driver’s license
• Strong attention to detail and time management skills
• Ability to work independently and as part of a team
• Positive attitude and commitment to guest satisfaction
• Flexible schedule, including weekends and holidays

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.