Guest Services Supervisor

Hotel Joaquin; Laguna Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hotel Joaquin is seeking a Guest Services Supervisor to deliver attentive, courteous, and efficient service across the guest stay while maximizing revenue and occupancy. The role involves running reports and maintaining the property's look and feel.

You will hire, train, and monitor staff, uphold room standards, and lead departments to align with the owner’s vision and business model. Ideal candidates have 3 years in hotel operations or 3 years in fine dining with a strong career focus in hotel

Qualifications

• 3 years of hotel experience OR 3 years in fine dining with a deep commitment to growing your career in hotel operations.
• Entrepreneurial spirit and leadership abilities.
• Front desk management or supervisory experience preferred.
• Strong references and professional demeanor.

Responsibilities

• Implement guest service program.
• Hire, train, and monitor all hotel employees.
• Maintain guest room standards.
• Direct day-to-day management of departments to embody ownership’s vision.

Skills

Entrepreneurial spirit

Strong references

Customer service

Leadership

Time management

Education

College Degree in Hotel or Business Administration

Tools

Computer skills

Job description

RESPONSIBILITIES:

The Guest Services Supervisor is responsible for providing attentive, courteous and efficient service to all guests throughout their stay while maximizing room revenue and occupancy. Responsible for running reports, maintaining the look and feel of the property.

• Implement guest service program.
• Hire, train, and monitor all hotel employees.
• Maintain guest room standards.
• Embody and direct ownership’s vision and business model through day-to-day management of departments for the hotel.

REQUIREMENTS:

• 3 years of hotel experience OR 3 years in fine dining with a deep commitment to growing your career in hotel operations.
• Entrepreneurial spirit
• Front desk manager/supervisor, assistant manager or related experience is preferred.
• Strong references

Education & Experience:

• College Degree in Hotel or Business Administration or a related field preferred.
• Minimum one to two (1-2) years supervisory experience, preferably in a hotel/resort environment.
• Ability to effectively interact with customers and staff in a professional manner.
• Excellent organizational, time management and computer skills.