Guest Services Supervisor

Common Thread Hotels; Laguna Beach (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Common Thread Hotels is seeking a Guest Services Supervisor in Laguna Beach, CA to provide attentive, courteous, and efficient service while maximizing room revenue and occupancy. You will run reports and maintain the property’s look and feel, guiding day-to-day departmental management in line with ownership’s vision.

The role requires at least 3 years in hotel operations or fine dining with a commitment to growth, plus supervisory experience and strong references.

Qualifications

• 3 years hotel experience or 3 years in fine dining with a deep commitment to growing your career in hotel operations.
• Entrepreneurial spirit and leadership.
• Front desk manager/supervisor, assistant manager or related experience is preferred.
• Excellent references.

Responsibilities

• Implement guest service program.
• Hire, train, and monitor all hotel employees.
• Maintain guest room standards.
• Embody and direct ownership’s vision and business model through day-to-day management of departments for the hotel.

Skills

Entrepreneurial spirit

Strong references

Front desk supervision experience

Customer service orientation

Education

College Degree in Hotel or Business Administration

Job description

RESPONSIBILITIES:

The Guest Services Supervisor is responsible for providing attentive, courteous and efficient service to all guests throughout their stay while maximizing room revenue and occupancy. Responsible for running reports, maintaining the look and feel of the property.

• Implement guest service program.
• Hire, train, and monitor all hotel employees.
• Maintain guest room standards.
• Embody and direct ownership’s vision and business model through day-to-day management of departments for the hotel.

REQUIREMENTS:

• 3 years of hotel experience OR 3 years in fine dining with a deep commitment to growing your career in hotel operations.
• Entrepreneurial spirit
• Front desk manager/supervisor, assistant manager or related experience is preferred.
• Strong references

Education & Experience:

• College Degree in Hotel or Business Administration or a related field preferred.
• Minimum one to two (1-2) years supervisory experience, preferably in a hotel/resort environment.
• Ability to effectively interact with customers and staff in a professional manner.
• Excellent organizational, time management and computer skills.