Guest Services Supervisor — Front Desk Leader | Free Parking

Holiday Inn NOLA; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free parking

Job summary

Holiday Inn NOLA in the Central Business District seeks a Guest Services Supervisor to oversee front desk operations, ensure a smooth check-in/check-out, and uphold exceptionally high guest service standards across the lobby and arrival experiences.

You will lead and mentor front desk staff, enforce brand policies, coordinate with Housekeeping and Maintenance to keep rooms ready, and resolve guest concerns promptly to maintain loyalty and a welcoming stay.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Problem solving

Multitasking

Microsoft Office

Cash handling

Shift flexibility

Education

High school diploma

Tools

OnQ

Opera

Job description

Holiday Inn NOLA in the Central Business District seeks a Guest Services Supervisor to oversee front desk operations, ensure a smooth check-in/check-out, and uphold exceptionally high guest service standards across the lobby and arrival experiences.

You will lead and mentor front desk staff, enforce brand policies, coordinate with Housekeeping and Maintenance to keep rooms ready, and resolve guest concerns promptly to maintain loyalty and a welcoming stay.