Front Desk Supervisor - Wyndham

Expotel Hospitality; New Orleans (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

Wyndham Garden New Orleans Downtown is seeking a Front Desk Supervisor to oversee daily guest services and lead a team of guest service associates. You will address guest inquiries and ensure a seamless, welcoming experience for all guests.

The role emphasizes strong communication, leadership, and problem-solving skills, with collaboration across housekeeping, F&B, and front desk to uphold service standards and guest loyalty.

Qualifications

• High school diploma or equivalent; a degree or diploma in hospitality management is preferred.
• At least 2 years of experience in guest services or a related role within the accommodation and food services industry.
• Proven experience in a supervisory or team lead position.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including familiarity with reservation and guest management systems.

Responsibilities

• Supervise and coordinate the activities of guest service staff to ensure efficient and courteous service delivery.
• Handle guest complaints and feedback promptly, resolving issues to maintain high levels of guest satisfaction.
• Train, mentor, and evaluate guest service team members to promote professional development and adherence to service standards.
• Monitor daily operations to ensure compliance with company policies, health and safety regulations, and quality standards.
• Collaborate with other departments such as housekeeping, food and beverage, and front desk to ensure a seamless guest experience.

Skills

Communication

Leadership

Customer service

Problem-solving

Multilingual

Education

High school diploma or equivalent

Hospitality management degree

Bachelor's degree in Hospitality Management or related field

Tools

Reservation systems

Guest management systems

Job description

The Front Desk Supervisor at the Wyndham Garden New Orleans Downtown plays a pivotal role in ensuring an exceptional guest experience within the accommodation and food services industry. This position is responsible for overseeing daily guest service operations, managing a team of guest service associates, and addressing guest inquiries and concerns promptly and professionally. The role requires a proactive approach to maintaining high standards of service quality, fostering a welcoming environment, and implementing service improvement initiatives. The Supervisor will collaborate closely with other departments to ensure seamless service delivery and guest satisfaction. Ultimately, this role aims to enhance guest loyalty and contribute to the overall success and reputation of the establishment.

Minimum Qualifications:

• High school diploma or equivalent; a degree or diploma in hospitality management is preferred.
• At least 2 years of experience in guest services or a related role within the accommodation and food services industry.
• Proven experience in a supervisory or team lead position.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including familiarity with reservation and guest management systems.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience working in a high-volume hotel, resort, or food service environment.
• Certification in customer service or hospitality management.
• Multilingual abilities to effectively communicate with diverse guest populations.
• Advanced skills in conflict resolution and team leadership.

Responsibilities:

• Supervise and coordinate the activities of guest service staff to ensure efficient and courteous service delivery.
• Handle guest complaints and feedback promptly, resolving issues to maintain high levels of guest satisfaction.
• Train, mentor, and evaluate guest service team members to promote professional development and adherence to service standards.
• Monitor daily operations to ensure compliance with company policies, health and safety regulations, and quality standards.
• Collaborate with other departments such as housekeeping, food and beverage, and front desk to ensure a seamless guest experience.

Skills:

The required skills are essential for managing daily guest interactions and leading a team effectively, ensuring that all guest needs are met with professionalism and care. Strong communication skills enable the supervisor to clearly convey expectations to staff and address guest concerns efficiently. Leadership and mentoring skills are used daily to motivate the team, foster a positive work environment, and maintain high service standards. Problem-solving abilities are critical for resolving guest complaints and operational challenges promptly. Preferred skills such as multilingual communication and advanced conflict resolution further enhance the supervisor’s capability to serve a diverse clientele and manage complex situations with tact and diplomacy.