Front Office Guest Services Supervisor

HRI Hospitality; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aloft New Orleans Downtown is seeking an Assistant Guest Services Manager to support the Front Office operations and guest experiences. You will supervise the Guest Service Agents, address guest concerns, and uphold brand and company service standards to deliver exceptional hospitality.

The role requires leadership and strong communication, with experience in a hotel setting and proficiency in PMS and Microsoft Office. Join a dynamic team at a vibrant hotel managed by HRI Hospitality.

Qualifications

• A high school diploma is required.
• 1–2 years of supervisory experience in hospitality or front office.
• Previous hotel experience is required.
• Associates or bachelor’s degree preferred.

Responsibilities

• Assist in supervising daily Front Office operations, including check-in/out and guest flow.
• Provide coaching, feedback to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

PMS

MS Office

Education

High school diploma

Associate or bachelor’s degree

Tools

PMS

Microsoft Office

Job description

Aloft New Orleans Downtown is seeking an Assistant Guest Services Manager to support the Front Office operations and guest experiences. You will supervise the Guest Service Agents, address guest concerns, and uphold brand and company service standards to deliver exceptional hospitality.

The role requires leadership and strong communication, with experience in a hotel setting and proficiency in PMS and Microsoft Office. Join a dynamic team at a vibrant hotel managed by HRI Hospitality.