Guest Services Lead - Front Desk & Guest Experience

The Barnett; New Orleans (LA); Hybrid; USD 42,000 - 55,000; Full time

Job summary

The Barnett Hotel in New Orleans seeks a Guest Services Supervisor to lead front desk operations, coach the team in delivering exceptional experiences, and ensure smooth daily service for business and leisure guests.

You will stay actively engaged at the front desk, guide check-ins, handle VIP requests, and collaborate with Housekeeping and other departments to uphold service standards in a vibrant, energetic environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years hotel front desk or guest services experience preferred.
• Previous supervisory or team lead experience preferred.
• Experience with billing, reservations, and guest accounts is a plus.
• Experience with Opera Cloud, HyGEO, or similar hotel management systems preferred.
• Previous Hyatt experience preferred.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Support the Director of Front Office in daily front desk operations.
• Maintain an active hands-on presence at the front desk for check-ins and check-outs.
• Lead by example with hospitality, professionalism, and a positive attitude.
• Provide real-time coaching and feedback to Guest Services Agents.
• Assist VIP arrivals, special requests, and personalized guest experiences.
• Handle guest service recovery with empathy and urgency.
• Coordinate with Housekeeping, Engineering, Valet, and other departments.
• Maintain reservations, guest billing, and front desk documentation.

Skills

Hospitality excellence

Interpersonal communication

Leadership

Coaching

Guest relations

Problem solving

Organization

Adaptability

Multilingual (plus)

Education

High school diploma or equivalent

Tools

Opera Cloud

HyGEO

Hotel management systems

Microsoft Office (Outlook/Word/Excel)

Job description

The Barnett Hotel in New Orleans seeks a Guest Services Supervisor to lead front desk operations, coach the team in delivering exceptional experiences, and ensure smooth daily service for business and leisure guests.

You will stay actively engaged at the front desk, guide check-ins, handle VIP requests, and collaborate with Housekeeping and other departments to uphold service standards in a vibrant, energetic environment.