Guest Services Lead, Valet Operations

Evolution Parking & Guest Services, LLC; Savannah, Northern (GA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Evolution Parking & Guest Services, LLC is hiring an Assistant Guest Services Manager to oversee valet operations and guest services across hotel properties. You will work closely with the Guest Services Manager to ensure proactive customer engagement, professional appearance, and consistent service delivery.

The ideal candidate has 2+ years in management, experience with HRIS platforms (ADP), and proven customer service excellence.

Qualifications

• Requires customer-focused hospitality experience.
• Proven ability to manage staff and coordinate operations.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee valet operations under Guest Services Manager.
• Assist with staff scheduling, payroll, and accountability.
• Recruit qualified applicants and contribute to training.
• Monitor standards and ensure high-quality guest service.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Multitasking

Deadline-driven

Education

Associate's or higher/GED

Tools

ADP

Job description

Evolution Parking & Guest Services, LLC is hiring an Assistant Guest Services Manager to oversee valet operations and guest services across hotel properties. You will work closely with the Guest Services Manager to ensure proactive customer engagement, professional appearance, and consistent service delivery.

The ideal candidate has 2+ years in management, experience with HRIS platforms (ADP), and proven customer service excellence.