Luxury Valet & Guest Services Manager

Evolution Parking and Guest Services; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of parking operations, including valet services, budget, and client relations. The role focuses on maintaining Forbes guest service standards, staff performance, and safety.

You will drive revenue opportunities, manage payroll, and coordinate with HR and leadership to ensure high-quality service across shifts.

Qualifications

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.
• Experience in valet parking.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Oversee all aspects of parking operations including valet operations and guest service standards.
• Maintain budget and revenue collection, systems management, and safety.
• Lead, motivate, and manage team performance; handle staffing, payroll, and scheduling.
• Develop client relationships and maximize revenue opportunities for Evolution and clients.
• Ensure onboarding and training of new team members and uphold company values.

Skills

Valet parking operations

Leadership

Budget management

Payroll

Staffing

Training

Customer service

Revenue optimization

HRIS

Safety compliance

Education

Associates Degree

High School Diploma or GED

Tools

ADP

Scheduling software

Budgeting software

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of parking operations, including valet services, budget, and client relations. The role focuses on maintaining Forbes guest service standards, staff performance, and safety.

You will drive revenue opportunities, manage payroll, and coordinate with HR and leadership to ensure high-quality service across shifts.