Guest Services Lead — Store Ops & Guest Experience

Pilot Company; Gardner (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store employees and oversee daily operations. The role emphasizes excellent customer service and a proactive approach to maintaining clean, well-run facilities in a fast-paced retail environment.

The position requires ability to work nights, days, weekends, and holidays, with a starting pay range listed as $17.95 to $26.68 per hour. A background check is required and internal knowledge of PFJs quality standards is valued.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Supervise employees and general store operations
• Provide excellent customer service to respond to customer needs
• Assist managers with tasks to keep facilities well-maintained and running smoothly
• Be knowledgeable of PFJs commitment to quality and customer service

Skills

Retail operations

Customer service

Team collaboration

Flexible schedule

Tools

Calculator

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise store employees and oversee daily operations. The role emphasizes excellent customer service and a proactive approach to maintaining clean, well-run facilities in a fast-paced retail environment.

The position requires ability to work nights, days, weekends, and holidays, with a starting pay range listed as $17.95 to $26.68 per hour. A background check is required and internal knowledge of PFJs quality standards is valued.