Guest Services Leader — Store Ops & Customer Experience

Pilot Company; Blue Island (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Fuel discount

Nationwide Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring Shift Leaders to supervise store employees and daily operations, ensuring top-notch customer service and a clean, well-maintained facility. You will support managers with tasks and respond to guest needs in a fast-paced environment.

The role offers a competitive hourly pay starting at $17.20 and up to $25.55, with weekly pay, a flexible schedule including nights and weekends, and benefits like a nationwide medical plan, 401(k), tuition reimbursement, and more.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Shift Leaders are responsible for supervising employees and general operations of the store.
• Respond to the needs of customers and uphold PFJ's commitment to quality and service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Skills

Retail operations

Customer service

Team collaboration

Flexible scheduling

Job description

Pilot Company is hiring Shift Leaders to supervise store employees and daily operations, ensuring top-notch customer service and a clean, well-maintained facility. You will support managers with tasks and respond to guest needs in a fast-paced environment.

The role offers a competitive hourly pay starting at $17.20 and up to $25.55, with weekly pay, a flexible schedule including nights and weekends, and benefits like a nationwide medical plan, 401(k), tuition reimbursement, and more.