Guest Services Leader: Shift Supervisor for Retail Ops

Pilot Company; South Beloit (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and lead a customer-focused team in a fast-paced retail environment. The ideal candidate brings experience in retail and a commitment to delivering quality service.

The role requires flexibility for nights, days, weekends, and holidays, with emphasis on teamwork, safety, and efficient store operations. PFJ's standards guide daily tasks and guest experiences.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and general operations of the store.
• Respond to customer needs and maintain quality service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Demonstrate knowledge of store operations and PFJ's commitment to quality and customer service.

Skills

Retail operations

Customer service

Teamwork

Calculator proficiency

Tools

POS system

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and lead a customer-focused team in a fast-paced retail environment. The ideal candidate brings experience in retail and a commitment to delivering quality service.

The role requires flexibility for nights, days, weekends, and holidays, with emphasis on teamwork, safety, and efficient store operations. PFJ's standards guide daily tasks and guest experiences.