Guest Services Lead: Store Ops & Customer Excellence

Pilot Flying J; Pacific (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fuel discount

Health benefits

401(k)

FSAs

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store staff and oversee daily operations, ensuring smooth customer service and adherence to company standards. The role emphasizes strong retail operations knowledge and the ability to work a flexible schedule including nights, days, weekends and holidays.

Pay starts between $15.70 and $23.33 per hour with weekly pay and benefits such as medical, dental, 401(k), and tuition reimbursement.

Qualifications

• Experience or working knowledge of retail operations.
• Excellent customer service and ability to maintain customer-focused culture.
• Proficient with calculator, computer, and equipment.
• Able to work with a team and interact with hourly team members, customers, vendors, and corporate representatives.
• Able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and store operations.
• Respond to customer needs with excellent service.

Skills

Retail operations

Customer service

Calculator proficiency

Team collaboration

Flexible schedule

Background check

Job description

Pilot Company is seeking a Shift Leader to supervise store staff and oversee daily operations, ensuring smooth customer service and adherence to company standards. The role emphasizes strong retail operations knowledge and the ability to work a flexible schedule including nights, days, weekends and holidays.

Pay starts between $15.70 and $23.33 per hour with weekly pay and benefits such as medical, dental, 401(k), and tuition reimbursement.