Guest Services Leader - Store Ops & Team Lead

Pilot Flying J; South Boston (VA); On-site; USD 2,163,000 - 3,214,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and a team. The role emphasizes customer service excellence and reliable day-to-day store performance to keep facilities well-maintained and running smoothly.

You will partner with store managers, handle diverse tasks, and support a culture focused on safety, efficiency, and guest satisfaction. Competitive hourly pay ranges from $15.70 to $23.33, with weekly pay and benefits described in the posting.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and general operations of the store.
• Respond to customer needs with excellent service and maintain a clean, well-run facility.
• Support managers with tasks to keep operations running smoothly.

Skills

Customer service

Teamwork

Calculator

Retail operations

Flexible schedule

Tools

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and a team. The role emphasizes customer service excellence and reliable day-to-day store performance to keep facilities well-maintained and running smoothly.

You will partner with store managers, handle diverse tasks, and support a culture focused on safety, efficiency, and guest satisfaction. Competitive hourly pay ranges from $15.70 to $23.33, with weekly pay and benefits described in the posting.