Guest Services Lead: Store Ops & Customer Excellence

Pilot Company; Worth Township (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Worth Township, IL is seeking a Shift Leader to supervise store operations and lead a small team. You will focus on delivering outstanding customer service, maintaining a clean and efficient store, and supporting managers with daily tasks to ensure smooth operations.

The role requires flexibility to work nights, days, weekends and holidays, and will involve calculator and computer use to assist in daily transactions and reporting.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and store operations.
• Provide excellent customer service and respond to customer needs.
• Assist managers with tasks to maintain facility and operations.
• Be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Skills

Customer service

Retail operations

Teamwork

Calculator

Computer literacy

Tools

Calculator

Computer

Job description

Pilot Company in Worth Township, IL is seeking a Shift Leader to supervise store operations and lead a small team. You will focus on delivering outstanding customer service, maintaining a clean and efficient store, and supporting managers with daily tasks to ensure smooth operations.

The role requires flexibility to work nights, days, weekends and holidays, and will involve calculator and computer use to assist in daily transactions and reporting.