Guest Services Lead — Store Ops & Customer Experience

Pilot Flying J; Bensenville (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Fuel Discount

Nationwide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Illinois is seeking a Shift Leader to supervise store employees and overall store operations, delivering exceptional customer service and maintaining a clean, well-run facility.

The role requires self-motivation, the ability to work nights, days, weekends and holidays, and a readiness to assist management with daily tasks while upholding PFJ's commitment to quality and customer care.

Qualifications

• Retail operations experience
• Excellent customer service skills
• Proficient with a calculator and computer
• Able to work as part of a team and interact with different levels
• Flexible schedule including nights, days, weekends and holidays
• Background check is required

Responsibilities

• Supervise employees and general store operations
• Respond to customer needs and maintain customer-focused service
• Assist managers with tasks to keep facilities well-maintained and running smoothly

Skills

Retail operations

Customer service

Calculator proficiency

Team player

Flexible schedule

Background check

Tools

Calculator

Computer

Job description

Pilot Company in Illinois is seeking a Shift Leader to supervise store employees and overall store operations, delivering exceptional customer service and maintaining a clean, well-run facility.

The role requires self-motivation, the ability to work nights, days, weekends and holidays, and a readiness to assist management with daily tasks while upholding PFJ's commitment to quality and customer care.