Guest Services Shift Lead — Flexible Schedule & Perks

Pilot Company; Worth Township (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fuel Discount

National Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services team member in Worth Township, IL to process merchandise and fuel transactions at the register and provide exceptional guest service.

You will lead a shift of one to two cashiers, handle end-of-shift reports, and ensure compliance with company guidelines for restricted items. The role includes keeping the area clean and assisting with deli and other travel center duties.

Qualifications

• Lead a shift of one-to-two cashiers and process all cash/credit/debit transactions.
• Provide quality guest service and handle guest complaints per company guidelines.
• Maintain an organized work area and follow selling methods to promote products.

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow guidelines on sale of restricted merchandise (alcohol, tobacco).
• Maintain an organized and clean work area.
• Promote and sell products to guests.
• Handle guest issues per policy and communicate with management.
• Assist with other travel center tasks (deli, restrooms, stocking, etc.).
• Ensure compliance with all rules and procedures.

Skills

Cashier leadership

Customer service

Job description

Pilot Company is seeking a Guest Services team member in Worth Township, IL to process merchandise and fuel transactions at the register and provide exceptional guest service.

You will lead a shift of one to two cashiers, handle end-of-shift reports, and ensure compliance with company guidelines for restricted items. The role includes keeping the area clean and assisting with deli and other travel center duties.