Guest Services Lead & On-Duty Manager

PM Hotel Group; Washington, Northern (District of Columbia, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Day 1 benefits

Tuition reimbursement

PTO on Day 1

Discounted memberships

Job summary

PM Hotel Group is seeking a Lead Guest Service Agent in Washington, DC to lead a guest services team in a fast-paced environment, ensuring exceptional guest experiences and smooth front desk operations. You will serve as the manager on duty during shifts, mentor colleagues, and maintain a positive atmosphere while delivering personalized service and local knowledge.

This role requires strong communication, leadership, and problem-solving, with flexibility to cover day, evening, and weekend

Qualifications

• Proven leadership experience in guest services.
• Experience supervising a team in a fast-paced hotel setting.
• Strong communication with guests and team members.

Responsibilities

• Serve as the MOD during your shift and take responsibility for any decisions made during your shift.
• Provide support to guest services leaders and the entire hotel team.
• Maintain a positive, supportive environment that drives colleague engagement every day.
• Provide leadership during a variety of shifts including days, nights, holidays, and weekends.
• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement, and problem-solve in a fast-paced environment.
• Create a warm and welcoming atmosphere.

Skills

Leadership

Guest service

Team supervision

Communication

Tools

Microsoft Office

Job description

PM Hotel Group is seeking a Lead Guest Service Agent in Washington, DC to lead a guest services team in a fast-paced environment, ensuring exceptional guest experiences and smooth front desk operations. You will serve as the manager on duty during shifts, mentor colleagues, and maintain a positive atmosphere while delivering personalized service and local knowledge.

This role requires strong communication, leadership, and problem-solving, with flexibility to cover day, evening, and weekend