Front Office Lead: Guest Experience & Operations

Hamilton Hotel; Washington, Northern (District of Columbia, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

The Hamilton Hotel in Washington, DC seeks a Manager on Duty to support the Front Office during shifts. You will promptly resolve guest issues, coordinate with hotel departments, anticipate guest needs, and uphold the highest standards of cleanliness, safety, and professionalism.

Responsibilities include acting as MOD, guiding staff, ensuring clear internal communication, and performing additional duties as required.

Qualifications

• High school diploma or equivalent required.
• Proficiency with computers and general office PC applications; Opera experience is a plus.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule.
• Solid decision-making skills.
• Reliability, diligence, dedication and attention to detail.
• Clear professional communication with guests, coworkers and managers.
• Must have reliable transportation.
• Maintain a positive attitude while performing tasks.
• Adhere to policies and grooming standards and uphold the property's image.

Responsibilities

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues.
• Coordinate activities with other hotel departments to facilitate improved communication and guest satisfaction.
• Anticipate guests’ needs, change direction quickly and multi-task.
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
• Ensure proper communication within the department.
• Other duties as required by management.

Skills

Communication skills

Computer literacy

Opera experience

Decision making

Flexibility

Guest service

Teamwork

Education

High school diploma

Tools

Opera PMS

Job description

The Hamilton Hotel in Washington, DC seeks a Manager on Duty to support the Front Office during shifts. You will promptly resolve guest issues, coordinate with hotel departments, anticipate guest needs, and uphold the highest standards of cleanliness, safety, and professionalism.

Responsibilities include acting as MOD, guiding staff, ensuring clear internal communication, and performing additional duties as required.