Guest Services Lead & Hospitality Coach

PM Hotel Group; Washington (District of Columbia); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO on Day 1

Paid holidays

Parental Leave

Tuition reimbursement

Job summary

PM Hotel Group is seeking a Lead Guest Service Agent to lead a dynamic front desk team in Washington, DC. The role requires strong leadership, guest service excellence, and the ability to supervise a team in a fast-paced environment.

You will act as MOD, make critical decisions, and ensure smooth operations with urgency and a friendly demeanor. You’ll coordinate with guest services leaders, provide exceptional personalized service, and help create a welcoming, local experience for guests.

Qualifications

• Leadership and supervisory experience in guest services.
• Strong communication skills, both verbal and written.
• Open availability and ability to work varied shifts (days/nights/holidays).
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the MOD during your shift and take responsibility for decisions.
• Support guest services leaders and hotel team.
• Maintain a positive environment that drives colleague engagement.
• Lead during days, nights, holidays, and weekends.
• Provide exceptional personalized guest service.

Skills

Leadership

Guest services

Team supervision

Communication

Organization

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

PM Hotel Group is seeking a Lead Guest Service Agent to lead a dynamic front desk team in Washington, DC. The role requires strong leadership, guest service excellence, and the ability to supervise a team in a fast-paced environment.

You will act as MOD, make critical decisions, and ensure smooth operations with urgency and a friendly demeanor. You’ll coordinate with guest services leaders, provide exceptional personalized service, and help create a welcoming, local experience for guests.