Guest Services Lead - Front Desk Supervisor | PTO & 401(k)

Vision Hospitality Group, Inc.; Nashville (TN); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health & Wellness

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance (Company paid)

401(k) and Matching

Employee Assistance Program

Insurance Options

Holidays & Floating Holiday

Loyalty Incentives

Résumé du poste

Vision Hospitality Group, Inc. is seeking a Front Desk Supervisor to support the Front Office Manager in leading the Front Office Team and delivering exceptional guest experiences. The role requires hands-on leadership to engage associates, roll up sleeves when needed, and uphold our ONE TEAM.

ONE VISION culture across the hotel. The ideal candidate will focus on internal growth, live by our culture, and help meet company goals and guest satisfaction metrics through effective supervision and

Qualifications

• Strong guest service and communication skills.
• Experience with PMS systems.
• Proven supervisory experience in hospitality.
• Ability to work a flexible schedule.
• Commitment to brand standards and security.

Responsabilités

• Oversee Front Office Team to ensure excellent guest service.
• Maintain knowledge of PMS systems and brand standards.
• Lead training and motivate staff to achieve goals.
• Maximize room revenue through upselling and occupancy management.
• Ensure security, safety, and SOP compliance.
• Collaborate with other departments for smooth operations.

Connaissances

Guest services

PMS systems

Supervisory skills

Communication

Flexible schedule

Team player

Description du poste

Vision Hospitality Group, Inc. is seeking a Front Desk Supervisor to support the Front Office Manager in leading the Front Office Team and delivering exceptional guest experiences. The role requires hands-on leadership to engage associates, roll up sleeves when needed, and uphold our ONE TEAM.

ONE VISION culture across the hotel. The ideal candidate will focus on internal growth, live by our culture, and help meet company goals and guest satisfaction metrics through effective supervision and