Guest Services Lead - Front Desk Supervisor

Appone; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

HM Alpha Hotels & Resorts is seeking a Guest Service Supervisor for JW Marriott Houston 261 to oversee daily front desk operations and mentor the team, ensuring exemplary guest service and accurate billing. You will coordinate with housekeeping, concierge, and other departments to deliver smooth arrivals and departures.

The ideal candidate has at least 2 years in front desk roles, leadership experience, and strong communication, with a calm approach in busy moments.

Qualifications

• Minimum 2 years of front desk experience in hospitality.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel PMS and reservation platforms.
• Proven track record of delivering excellent guest service.
• Excellent communication and guest-relations skills.

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding service.
• Coordinate with housekeeping, concierge, and other departments.
• Handle guest concerns and resolve issues promptly.
• Assist in training new employees and fostering teamwork.
• Support management in implementing new processes and tech enhancements.

Skills

Front desk supervision

Leadership

Communication

PMS experience

Hospitality mindset

Education

High school diploma

Hospitality degree preferred

Tools

Property Management System (PMS)

Reservations platforms

PBX

Job description

HM Alpha Hotels & Resorts is seeking a Guest Service Supervisor for JW Marriott Houston 261 to oversee daily front desk operations and mentor the team, ensuring exemplary guest service and accurate billing. You will coordinate with housekeeping, concierge, and other departments to deliver smooth arrivals and departures.

The ideal candidate has at least 2 years in front desk roles, leadership experience, and strong communication, with a calm approach in busy moments.