Guest Services Lead – Front Desk

CoralTree Hospitality; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Magnolia Houston Hotel is seeking a Front Desk Supervisor to provide leadership and exceptional guest service, guiding the front desk team in scheduling, training, and performance management to ensure smooth day-to-day operations and a memorable first impression.

You will coordinate pre-shift meetings, supervise guest services, reservations, and housekeeping interfaces, promote hotel initiatives, enforce policy compliance, and assist in talent recruitment and development while maintaining

Qualifications

• High school diploma or GED, or 2–3 years related experience.
• Minimum 1 year supervisory experience in a high-volume setting.
• Hospitality experience at a Four Diamond property preferred.
• Proficiency with Windows, Microsoft Office, and property management systems desirable.
• Must read, write and speak English; strong communication skills.
• Ability to perform basic arithmetic and work varied shifts.

Responsibilities

• Lead front desk team with emphasis on guest service, scheduling, and performance management.
• Coordinate daily pre-shift meetings with reservations, guest services, housekeeping, and other teams to ensure smooth guest flow.
• Promote and track initiatives (e.g., upsell programs) and ensure end-of-shift checklists are completed.
• Maintain departmental and hotel policies, safeguard guest information, and ensure data integrity.
• Support management in recruiting, hiring, training, and developing front desk staff.

Skills

Supervisory experience

Guest service

Communication

Scheduling

Leadership

Education

High school diploma or GED

2–3 years related hospitality experience

Tools

Windows

Microsoft Office

Property Management System (PMS)

Job description

Magnolia Houston Hotel is seeking a Front Desk Supervisor to provide leadership and exceptional guest service, guiding the front desk team in scheduling, training, and performance management to ensure smooth day-to-day operations and a memorable first impression.

You will coordinate pre-shift meetings, supervise guest services, reservations, and housekeeping interfaces, promote hotel initiatives, enforce policy compliance, and assist in talent recruitment and development while maintaining