Bell Person

Appone; Houston (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Disability & life insurance

Employee Assistance Program

401(k) with match

Descripción de la vacante

HM Alpha Hotels & Resorts is seeking a friendly Bell Person to enhance the guest experience at JW Marriott Houston 261. You will escort guests, assist with luggage, and provide information about services and local attractions.

Responsibilities include room inspections, facilitating communications, and maintaining lobby areas. The role requires professional demeanor, strong customer service, and the ability to multitask across front-of-house tasks.

Formación

• Experience in hospitality, guest services, or related customer-facing roles is preferred but not required.
• High School Diploma or equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Responsabilidades

• Escort incoming guests to their rooms and assist with luggage.
• Attend and actively participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features, such as operation of radio, TV, telephone, in-room movie system.
• Provide information about hotel services, facilities, points of interest, and local attractions.
• Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain the courtesy van, including washing, cleaning, and fueling.
• Raise, lower, and handle the American flag properly.
• Maintain the lobby and front areas in a clean and tidy manner.
• Maintain the front porte-cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
• Other duties as assigned.

Conocimientos

Customer service

Interpersonal skills

Attention to detail

Professional demeanor

Multitasking

Educación

High School Diploma or equivalent

Descripción del empleo

The Bell Person enhances the guest experience by providing courteous, efficient, and personalized assistance during arrivals, departures, and throughout the stay. This role contributes directly to guest satisfaction and the overall impression of the hotel.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Escort incoming guests to their rooms and assist with luggage.
• Attend and actively participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features, such as operation of radio, television, telephone, in-room movie system, etc.
• Provide information about hotel services, facilities, points of interest, and local attractions.
• Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain the courtesy van, including washing, cleaning, and fueling.
• Raise, lower, and handle the American flag properly.
• Maintain the lobby and front areas in a clean and tidy manner, including ashtrays, trash, seating areas, doors, and floors.
• Maintain the front porte-cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Attention to detail and pride in maintaining clean, orderly spaces.
• Physical stamina and ability to handle luggage and perform outdoor maintenance tasks.
• Professional and courteous demeanor at all times.
• Ability to multitask and respond promptly to guest requests.

PROFESSIONAL EXPERIENCE

• Experience in hospitality, guest services, or related customer-facing roles is preferred but not required.

ACADEMIC BACKGROUND

• High School Diploma or equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Guest Services

Location JW Marriott Houston 261

Full-Time/Part-Time Full-Time

Shift Various Shifts

EOE Statement

Number of Openings 1

Req Number GUE-26-00061

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.