Front Office Supervisor

Appone; Houston (TX); In loco; USD 42.000 - 55.000; Tempo pieno

Descrizione del lavoro

HM Alpha Hotels & Resorts is seeking a Guest Service Supervisor for JW Marriott Houston 261 to oversee daily front desk operations and mentor the team, ensuring exemplary guest service and accurate billing. You will coordinate with housekeeping, concierge, and other departments to deliver smooth arrivals and departures.

The ideal candidate has at least 2 years in front desk roles, leadership experience, and strong communication, with a calm approach in busy moments.

Competenze

• Minimum 2 years of front desk experience in hospitality.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel PMS and reservation platforms.
• Proven track record of delivering excellent guest service.
• Excellent communication and guest-relations skills.

Mansioni

• Supervise and mentor front desk staff to deliver outstanding service.
• Coordinate with housekeeping, concierge, and other departments.
• Handle guest concerns and resolve issues promptly.
• Assist in training new employees and fostering teamwork.
• Support management in implementing new processes and tech enhancements.

Conoscenze

Front desk supervision

Leadership

Communication

PMS experience

Hospitality mindset

Formazione

High school diploma

Hospitality degree preferred

Strumenti

Property Management System (PMS)

Reservations platforms

PBX

Descrizione del lavoro

The Guest Service Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team-building skills with a hands-on approach
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills and multitasking capability
• Ability to remain calm and professional in high-pressure situations
• Proficient in front office systems (PMS) and basic office software
• A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations within the hospitality industry
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms
• Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

• High school diploma or equivalent required
• Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

  Position Requirements

  Successful completion of a background check is required prior to employment.

  Category Front Office / Front Desk

  Location JW Marriott Houston 261

  Full-Time/Part-Time Full-Time

  Shift Various Shifts

  EOE Statement

  HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

  Number of Openings 1

  Req Number FRO-26-00174