Guest Services Lead — Front Desk & Reservations

NCG Hospitality; Madison (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral and incentive programs

Paid Volunteer Hours

Recognition programs

Job summary

The Guest Services Representative position at NCG Hospitality in Madison is the friendly, first point of contact for guests. You’ll answer phones, take reservations, check guests in and out, and help create a personalized, memorable stay.

We value teamwork across shifts and offer opportunities for growth. The role includes health coverage, paid time off, and hotel discounts; morning and evening shifts are available, with weekend and holiday coverage as needed.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Answers phone calls and assists guests with inquiries.
• Uses property management system to make reservations, check-in and checkout guests, and process payments.
• Maintains cash drawer and operates office equipment.
• Provides courteous, prompt service and resolves guest requests or issues to exceed expectations.

Skills

Customer service experience

Cash handling experience

Oral and written communication

Interpersonal skills

Attention to detail

Positive attitude

Fast-paced work ethic

Job description

The Guest Services Representative position at NCG Hospitality in Madison is the friendly, first point of contact for guests. You’ll answer phones, take reservations, check guests in and out, and help create a personalized, memorable stay.

We value teamwork across shifts and offer opportunities for growth. The role includes health coverage, paid time off, and hotel discounts; morning and evening shifts are available, with weekend and holiday coverage as needed.