Guest Experience Specialist – Front Desk

Schulte Hospitality Group; Madison (WI); Sur place; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Telemedicine and mental health access

Health insurance options

401k plan with company match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Résumé du poste

Schulte Hospitality Group is seeking a Guest Service Representative in Madison, WI. You will greet guests, answer inquiries, handle payments, and ensure smooth check-in and check-out experiences.

The role requires at least one year in front desk operations, basic computer skills, and strong communication. A comprehensive benefits package and growth opportunities are offered as part of a dynamic service culture.

Qualifications

• Minimum of one year in Front Desk Operations.
• Basic knowledge of hotel Front Desk processes.
• A high school education is required.

Responsabilités

• Greet guests on arrival with personal recognition and warm service.
• Handle calls, transfer inquiries and assist guests as needed.
• Count and secure cash, process bank drops, and report discrepancies.
• Maintain a clean, organized front desk area and assist lobby activation.
• Collect IDs and payment methods during check-in/out with accuracy.
• Respond promptly to guest needs and inquiries.

Connaissances

Communication skills

Guest interaction

Cash handling

Formation

High School education

Front Desk experience

Description du poste

Schulte Hospitality Group is seeking a Guest Service Representative in Madison, WI. You will greet guests, answer inquiries, handle payments, and ensure smooth check-in and check-out experiences.

The role requires at least one year in front desk operations, basic computer skills, and strong communication. A comprehensive benefits package and growth opportunities are offered as part of a dynamic service culture.