Front Desk Supervisor — Lead Guest Service & Team Growth

NCG Hospitality; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays

Referral incentives

Paid volunteer hours

Recognition programs

Job summary

NCG Hospitality's Madison West Hampton Inn & Suites is seeking a Front Desk Supervisor to lead daily front desk operations, support team members, and ensure every guest has a smooth and memorable stay. Starting at $20.00-$22.00 per hour, experienced candidates may qualify for a higher wage.

Flexible availability required Monday to Friday, weekends and holidays, with shifts from 7 am–3 pm and 3 pm–11 pm. This role emphasizes guest service excellence, room revenue controls, and adherence to brand

Qualifications

• Six or more months of front desk experience.
• At least one year of supervisory experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow
• Enforces policies and procedures according to NCG Hospitality and property brand standards
• Assists in recruitment, orientation, training, and scheduling of new team members
• Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
• Ability to perform all duties of a Guest Service Representative

Skills

Front desk experience

Supervisory experience

Customer service

Communication skills

Job description

NCG Hospitality's Madison West Hampton Inn & Suites is seeking a Front Desk Supervisor to lead daily front desk operations, support team members, and ensure every guest has a smooth and memorable stay. Starting at $20.00-$22.00 per hour, experienced candidates may qualify for a higher wage.

Flexible availability required Monday to Friday, weekends and holidays, with shifts from 7 am–3 pm and 3 pm–11 pm. This role emphasizes guest service excellence, room revenue controls, and adherence to brand