Guest Experience Specialist

Lbahospitality; Chattanooga (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

LBAhospitality in Chattanooga, Tennessee is seeking a Guest Service Associate. This role involves providing exceptional guest service while adhering to LBA standards. Key responsibilities include managing front office operations and enhancing hotel revenue through selling strategies.

The ideal candidate will possess excellent communication skills, preferably with experience in service and sales. Physical presence is required as this position is not amenable to remote work and may require weekend shifts.

Qualifications

• Experience in service, sales, or guest relations type of industry preferred.
• Must pass security clearances as per company policy.
• Able to stand for eight hours and lift/carry up to 30 pounds.

Responsibilities

• Greet and register guests, accommodating special requests.
• Promote hotel services and repeat business.
• Maintain guest privacy and emergency procedures.

Skills

Service experience

Sales skills

Computing proficiency

Problem solving

Conflict resolution

Communication (English)

Education

High school diploma or equivalent

Tools

Property management system

Job description

LBAhospitality in Chattanooga, Tennessee is seeking a Guest Service Associate. This role involves providing exceptional guest service while adhering to LBA standards. Key responsibilities include managing front office operations and enhancing hotel revenue through selling strategies.

The ideal candidate will possess excellent communication skills, preferably with experience in service and sales. Physical presence is required as this position is not amenable to remote work and may require weekend shifts.