Guest Experience & Sales Specialist

LBA Hospitality; Chattanooga (TN); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

LBA Hospitality is seeking a part-time Guest Services Associate in Chattanooga to deliver excellent guest service in a courteous, professional manner. You will follow standards of friendly hospitality while executing selling strategies to enhance hotel revenue.

Responsibilities include greeting and registering guests, promoting hotel services, handling guest requests, and maintaining guest privacy. Prior experience in service or sales is preferred; a high school diploma is required.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent of same.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.

Skills

Customer service

Sales

Phone etiquette

Communication

Problem solving

Education

High school diploma

Tools

Property Management System (PMS)

Job description

LBA Hospitality is seeking a part-time Guest Services Associate in Chattanooga to deliver excellent guest service in a courteous, professional manner. You will follow standards of friendly hospitality while executing selling strategies to enhance hotel revenue.

Responsibilities include greeting and registering guests, promoting hotel services, handling guest requests, and maintaining guest privacy. Prior experience in service or sales is preferred; a high school diploma is required.