Guest Services Ambassador: Front Desk Champion

Sandpiper Property Mgt; Virginia Beach (VA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid meal break

Job summary

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador to serve as the hotel’s primary face at the front desk in Virginia Beach. You will lead guest relations, coordinate check-ins, renewals, and reservations, and work with other departments to ensure an exceptional stay.

The role emphasizes service excellence, efficiency, and safety. You will uphold our energy-driven culture and strive to maximize guest satisfaction through proactive engagement.

Qualifications

• Experience in front desk operations or guest services.
• Ability to respond to guest needs and manage conflicts.
• Customer-focused approach and present a professional image.

Responsibilities

• Provide an excellent guest experience by greeting guests warmly and assisting them.
• Coordinate all front desk operations including check-ins, renewals, reservations, and related events.
• Ensure safety of the building and occupants and respond to emergencies per procedures.
• Support revenue generation by promoting ancillary offerings and managing guest interactions.

Skills

Guest relations

Front desk operations

Customer service

Conflict management

Sales awareness

Job description

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador to serve as the hotel’s primary face at the front desk in Virginia Beach. You will lead guest relations, coordinate check-ins, renewals, and reservations, and work with other departments to ensure an exceptional stay.

The role emphasizes service excellence, efficiency, and safety. You will uphold our energy-driven culture and strive to maximize guest satisfaction through proactive engagement.