Guest Services Lead — Front Desk (Evenings/Weekends)

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching

Free Associate Meals

Free Associate Parking

Free Associate Bus Pass

Discounts with Crescent properties

Marriott brand discounts

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent at Renaissance Columbus Downtown Hotel in Columbus, OH. You will greet and register guests, assist with check-out, and ensure accurate billing with the POS system, while delivering outstanding service and maintaining profitability.

Applicants should have prior front desk or high-volume customer service experience, strong computer skills, and a team-oriented approach.

Qualifications

• Experience as a Front Desk Agent in a hotel or high-volume customer-facing role.
• Strong computer skills and familiarity with hotel software.
• Customer-service oriented with a team mindset.
• Marriott brand experience is a plus.

Responsibilities

• Greet guests and register/check guests out at the front desk.
• Input guest information, confirm rates, assign rooms and issue keys.
• Handle payments, currency exchange and related transactions at checkout.
• Provide information about local attractions and hotel services; up-sell hotel offerings.

Skills

Customer service

Computer skills

Team player

Marriott experience

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent at Renaissance Columbus Downtown Hotel in Columbus, OH. You will greet and register guests, assist with check-out, and ensure accurate billing with the POS system, while delivering outstanding service and maintaining profitability.

Applicants should have prior front desk or high-volume customer service experience, strong computer skills, and a team-oriented approach.