Guest Services Lead — Front Desk (Hotel)

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is hiring Front Desk Agents for the Renaissance Westerville Hotel in Westerville, OH. Both part-time and full-time positions are available, with starting pay at $16 per hour.

You will welcome guests, handle check-in/out, answer questions, and ensure a seamless experience from arrival to departure. Qualifications include a high school diploma or equivalent, strong communication and multitasking skills, and a customer-focused mindset.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is hiring Front Desk Agents for the Renaissance Westerville Hotel in Westerville, OH. Both part-time and full-time positions are available, with starting pay at $16 per hour.

You will welcome guests, handle check-in/out, answer questions, and ensure a seamless experience from arrival to departure. Qualifications include a high school diploma or equivalent, strong communication and multitasking skills, and a customer-focused mindset.