Front Office Leader: Guest Service & Hotel Operations

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 50,000 - 75,000; Full time

Job summary

Kaizen Lab Inc. in Erie, United States is looking for a Front Office Manager to lead customer service initiatives and support the General Manager with hotel operations.

The successful candidate will have a Bachelor's degree in business or hospitality management, and at least five years of progressive experience in the hospitality industry. Responsibilities include overseeing activities related to staff management and ensuring productivity goals are met.

Qualifications

• Ability to work in a fast-paced environment.
• Willingness for limited travel; valid driver's license required.
• Ability to meet deadlines and productivity standards.

Responsibilities

• Provide superior customer service leadership.
• Oversee hotel operations and financial activities.
• Develop staffing requirements, interview, hire, and train new employees.

Skills

Excellent communication

Ability to work nights and weekends

Proficient in MS Excel and MS Word

Ability to make independent decisions

Ability to adapt to changes

Education

Bachelor’s in business or hospitality management

Job description

Kaizen Lab Inc. in Erie, United States is looking for a Front Office Manager to lead customer service initiatives and support the General Manager with hotel operations.

The successful candidate will have a Bachelor's degree in business or hospitality management, and at least five years of progressive experience in the hospitality industry. Responsibilities include overseeing activities related to staff management and ensuring productivity goals are met.