Assistant General Manager - Guest Experience & Hotel Ops

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefit packages

Vacation time

Quarterly bonuses

401(K)

Job summary

Kaizen Lab Inc. is seeking an experienced Assistant General Manager to oversee daily operations and coordinate hotel staff activities. This role involves training new employees, maintaining service standards, and handling guest requests. Candidates should have a degree in hospitality management and at least 2 years of customer service experience.

The role requires excellent communication skills, flexibility in working hours, and the ability to perform physical tasks. Join us at Kaizen Lab Inc. and enjoy competitive benefits including health packages, 401(K), and more.

Qualifications

• 2+ years of experience in Customer Service.
• Knowledge of hotel operations, federal and state regulations.

Responsibilities

• Coordinate daily activities of hotel staff.
• Provide training to staff and oversee the front desk.
• Maintain records and handle guest requests.

Skills

Ability to work in a fast-paced environment

Flexibility

Delegation skills

Excellent communication skills

Physical stamina

Ability to lift up to 25 lbs

Education

Bachelor's degree in hospitality management or similar

Job description

Kaizen Lab Inc. is seeking an experienced Assistant General Manager to oversee daily operations and coordinate hotel staff activities. This role involves training new employees, maintaining service standards, and handling guest requests. Candidates should have a degree in hospitality management and at least 2 years of customer service experience.

The role requires excellent communication skills, flexibility in working hours, and the ability to perform physical tasks. Join us at Kaizen Lab Inc. and enjoy competitive benefits including health packages, 401(K), and more.