Guest Services Lead: Front Desk & Check-In Expert

Midas Hospitality, LLC; Sikeston (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Midas Hospitality, LLC is seeking a Front Desk Agent / Guest Services Agent in Sikeston, MO. You will welcome guests, manage check-in/check-out, handle reservations, and promote loyalty programs while delivering friendly, professional service.

This role requires clear communication and the ability to multitask in a fast-paced hotel environment. You should be comfortable with basic computer systems, processing payments, and providing accurate information about local attractions and services to

Qualifications

• Experience in customer service or hospitality preferred.
• High school diploma or equivalent preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests, check in/out efficiently.
• Process reservations, changes, and cancellations per standards.
• Manage payments, post charges, and cash handling procedures.
• Promote loyalty programs and enroll guests.
• Answer questions about services, local attractions, and dining.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Cash handling

PMS familiarity

Multi-tasking

Education

High school diploma or equivalent

Tools

PMS (hotel)

Job description

Midas Hospitality, LLC is seeking a Front Desk Agent / Guest Services Agent in Sikeston, MO. You will welcome guests, manage check-in/check-out, handle reservations, and promote loyalty programs while delivering friendly, professional service.

This role requires clear communication and the ability to multitask in a fast-paced hotel environment. You should be comfortable with basic computer systems, processing payments, and providing accurate information about local attractions and services to