Guest Experience Agent - Front Desk

Gabriel Group; Bridgeton (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Midas Hospitality in Bridgeton, MO is hiring a Front Desk Agent / Guest Services Agent to welcome guests and ensure a seamless check-in, stay, and check-out experience.

You'll handle reservations, payments, and guest inquiries while delivering outstanding service in a fast-paced hotel environment. A friendly, professional appearance and strong communication are essential, with flexible shifts offered.

Qualifications

• Previous customer service or hospitality experience preferred but not required.
• High school diploma or equivalent preferred.
• Strong communication and problem-solving skills.
• Ability to learn hotel PMS and basic computer skills.
• Willingness to work flexible shifts.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.
• Follow all hotel safety policies, security procedures, and standard operating procedures.
• Complete additional assignments and projects as requested by hotel leadership.

Skills

Customer service

Hospitality

Cash handling

PMS

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Midas Hospitality in Bridgeton, MO is hiring a Front Desk Agent / Guest Services Agent to welcome guests and ensure a seamless check-in, stay, and check-out experience.

You'll handle reservations, payments, and guest inquiries while delivering outstanding service in a fast-paced hotel environment. A friendly, professional appearance and strong communication are essential, with flexible shifts offered.