Guest Services Front Desk Agent - Flexible Shifts

Midas Hospitality, LLC; New Melle (MO); On-site; USD 30,000 - 38,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to welcome guests and ensure a smooth check-in and check-out experience. You will process reservations, maintain knowledge of room types and rates, and participate in loyalty programs to boost guest satisfaction.

The role requires strong communication, problem-solving, and basic computer skills, with the ability to learn hotel PMS and work a flexible schedule in a fast-paced environment.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Must be 21+ for alcohol sales.
• Strong communication and problem-solving skills.
• Basic computer skills and ability to learn hotel PMS.

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in/check-out.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Promote loyalty programs to boost guest satisfaction and revenue.
• Handle payments, post charges, and cash handling procedures.
• Respond to guest questions about services, local attractions, dining, and transport.
• Communicate with housekeeping and other departments to meet guest needs.
• Maintain accurate front desk records and shift reports.
• Complete daily front desk procedures and reports.
• Follow safety policies and emergency procedures.

Skills

Customer service

Hospitality

Communication skills

Problem solving

Cash handling

Education

High school diploma or equivalent

Tools

PMS

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to welcome guests and ensure a smooth check-in and check-out experience. You will process reservations, maintain knowledge of room types and rates, and participate in loyalty programs to boost guest satisfaction.

The role requires strong communication, problem-solving, and basic computer skills, with the ability to learn hotel PMS and work a flexible schedule in a fast-paced environment.