Guest Services Lead — Front Desk

Atrium Hospitality; Huntsville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is seeking a Front Desk Associate at Huntsville Embassy Suites to manage guest check-ins/outs with warmth and accuracy. You will support and train teammates, resolve issues, and help keep the lobby guest-ready. This full-time role emphasizes service, teamwork, and a proactive guest experience.

The position requires a high school diploma, comfort with hotel systems, and the ability to lift 50 lbs while standing for long periods. Employee benefits are highlighted in the notice.

Qualifications

• Customer service experience is required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech savviness to use hotel systems.
• Able to lift 50 lbs and stand for extended periods.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally.
• Assist with daily operations like event sheets, business center support, and lobby readiness.

Skills

Customer service

Leadership

Communication skills

Tech savvy

Education

High school diploma or equivalent

Tools

PMS software

Job description

Atrium Hospitality is seeking a Front Desk Associate at Huntsville Embassy Suites to manage guest check-ins/outs with warmth and accuracy. You will support and train teammates, resolve issues, and help keep the lobby guest-ready. This full-time role emphasizes service, teamwork, and a proactive guest experience.

The position requires a high school diploma, comfort with hotel systems, and the ability to lift 50 lbs while standing for long periods. Employee benefits are highlighted in the notice.