Night Auditor & Guest Experience Specialist

ZMC Hotels; Anaheim (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance options

Paid time off

401(k) plan

Staff discounts

DailyPay

Job summary

ZMC Hotels in Anaheim, CA is seeking a Night Auditor who can efficiently close nightly operations and ensure guest safety. You will balance nightly reports, assist guests with check-in, and maintain a calm, friendly presence during the graveyard shift.

We value strong computer skills, exceptional guest service, and the ability to multitask in a fast-paced environment. This full-time role offers benefits and opportunities within a growing hotel brand.

Qualifications

• Strong computer skills with proficiency in hotel software and MS Office.
• Excellent written and verbal communication for guest interactions.
• Demonstrated excellence in guest service and guest satisfaction.
• Ability to multitask with minimal supervision in a busy setting.
• Comfort with working in a fast-paced hospitality environment.

Responsibilities

• Prepare end-of-night closing reports and ensure accuracy.
• Oversee property safety and hotel operations while on duty.
• Knowledge of reservations procedures, take reservations, handle cancellations and Walk Policy.
• Check-in guests with a friendly, professional demeanor and assist guests as needed.

Skills

Computer skills

Communication skills

Guest service

Multitasking

Fast-paced environment

Job description

ZMC Hotels in Anaheim, CA is seeking a Night Auditor who can efficiently close nightly operations and ensure guest safety. You will balance nightly reports, assist guests with check-in, and maintain a calm, friendly presence during the graveyard shift.

We value strong computer skills, exceptional guest service, and the ability to multitask in a fast-paced environment. This full-time role offers benefits and opportunities within a growing hotel brand.