Guest Services & Information Desk Specialist

The University of Kansas Health System; North Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

The University of Kansas Health System is seeking a Guest Services Associate to fill morning and evening shifts. You will support the Information Desk, handle in-person and phone inquiries, and maintain current hospital phone numbers, maps, and patient information for staff and visitors.

Responsibilities include locating physicians and services, paging clinical staff as needed, escorting patients, assisting with transportation, and protecting patient confidentiality.

Qualifications

• High School Graduate or GED.

Responsibilities

• Provide care/service safely and efficiently for patient care.
• Assist Information Desk operations to enhance customer service for all patients and visitors.
• Respond rapidly to patient and visitor inquiries in person and by phone.
• Locate physicians/services and page clinical staff as needed.
• Maintain up-to-date patient information, in-house phone numbers, maps and department locations.
• Escort patients/visitors and assist with transportation as needed.
• Maintain confidentiality and privacy of patient information.

Skills

Verbal communication

Customer service

Spanish language

Education

High School diploma or GED

Tools

Windows

Microsoft Office

Job description

The University of Kansas Health System is seeking a Guest Services Associate to fill morning and evening shifts. You will support the Information Desk, handle in-person and phone inquiries, and maintain current hospital phone numbers, maps, and patient information for staff and visitors.

Responsibilities include locating physicians and services, paging clinical staff as needed, escorting patients, assisting with transportation, and protecting patient confidentiality.