PRN Guest Services Associate

The University of Kansas Health System; North Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

The University of Kansas Health System is seeking a Guest Services Associate to fill morning and evening shifts. You will support the Information Desk, handle in-person and phone inquiries, and maintain current hospital phone numbers, maps, and patient information for staff and visitors.

Responsibilities include locating physicians and services, paging clinical staff as needed, escorting patients, assisting with transportation, and protecting patient confidentiality.

Qualifications

• High School Graduate or GED.

Responsibilities

• Provide care/service safely and efficiently for patient care.
• Assist Information Desk operations to enhance customer service for all patients and visitors.
• Respond rapidly to patient and visitor inquiries in person and by phone.
• Locate physicians/services and page clinical staff as needed.
• Maintain up-to-date patient information, in-house phone numbers, maps and department locations.
• Escort patients/visitors and assist with transportation as needed.
• Maintain confidentiality and privacy of patient information.

Skills

Verbal communication

Customer service

Spanish language

Education

High School diploma or GED

Tools

Windows

Microsoft Office

Job description

Position Summary / Career Interest:

The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers. 2 positions needed – morning and evening shift available.

Responsibilities and Essential Job Functions

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
• Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
• Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist.
• Assists senior patients with outside transportation.
• Maintains confidentiality issues including no information, denial and expiration patients.
• Works collaboratively and cooperatively with information desk volunteers, including training.
• Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed.
• Assists visitors with requests for voter registration, clergy parking and parking ticket validations.
• Monitors facility conditions, notifies appropriate department for resolutions.
• Maintains up- to- date calendar of events via e-mail notices.
• Maintains a neat and orderly information desk.
• Tracks inventory of necessary supplies and forms.
• Attends mandatory staff meetings.
• Follow policies, procedures, and standards; complies with Corporate Responsibility Program .
• Assumes responsibility for risk and safety issues associated with position.
• Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

Preferred Language Skills

• Advanced Spanish –

Knowledge Requirements

• Excellent oral communications skills.
• Proficient in Windows and Microsoft Office applications.
• Basic understanding of written communication.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.