Guest Services Associate - Hospital Info Desk (Part-Time)

The University of Kansas Health System; United States; On-site; USD 18,000 - 25,000; Part time

Job summary

The University of Kansas Health System is seeking a part-time PRN Guest Services Associate for Bell Hospital. You will support the Information Desk, handle in-person and phone inquiries, and provide superior customer service to patients and visitors.

Primary duties include locating physicians/services, maintaining current information, assisting with transportation, and ensuring confidentiality. Proficiency with Windows and MS Office is expected; bilingual Spanish is a plus.

Qualifications

• High School Graduate or GED.
• Advanced Spanish - Knowledge Requirements.
• Excellent oral communications skills.
• Proficient in Windows and Microsoft Office applications.
• Basic understanding of written communication.

Responsibilities

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
• Maintains up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
• Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist.
• Assists senior patients with outside transportation.
• Maintains confidentiality issues including no information, denial and expiration patients.
• Works cooperatively with information desk volunteers and other health system employees.
• Assists visitors with requests for voter registration, clergy parking and parking ticket validations.

Skills

Customer service

Verbal communication

Bilingual Spanish

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Job description

The University of Kansas Health System is seeking a part-time PRN Guest Services Associate for Bell Hospital. You will support the Information Desk, handle in-person and phone inquiries, and provide superior customer service to patients and visitors.

Primary duties include locating physicians/services, maintaining current information, assisting with transportation, and ensuring confidentiality. Proficiency with Windows and MS Office is expected; bilingual Spanish is a plus.